Covid-19 (Coronavirus) : OUR RESPONSE

At IdealCup we understand the importance of transparency.  Particularly when it comes to such things as Coronavirus and reusable cups.


We are aware some have raised concerns over whether it's safe for cafes to accept reusable cups during this time.

We believe there is no cause for alarm and provided we apply commonsense and follow some basis guidelines, we can continue to choose to REUSE with reusable cups.

Our best advice is to:

  • Keep calm, there's no need to panic
  • Follow good hygiene practices
  • Wash your hands regularly with soap and water for at least 20 seconds
  • Dry your hands thoroughly, preferably with a paper towel
  • Cough and/or sneeze in to the crook of your elbow or a tissue/paper towel
  • If you are unwell, don't go to public eateries
  • Call Healthline IMMEDIATELY on 0800 358 5453 if you are symptomatic of Coronavirus:
    • Runny nose
    • Sore throat
    • Cough
    • Fever
    • Shortness of breath
  • Stay at home
  • Self-isolate for at least 14 days
  • Take cafe of yourself and loved ones



The last thing we want is for all the incredible work we've done collectively with our customers over the past number of years, reducing single use cup waste to landfill, to unravel overnight due to 'scaremongering' and Covid-19.

The consideration of returning to single use cups and the throw away culture would be a complete disaster for Aotearoa.

We strongly support reusable cups and sharing networks and as long as we remain vigilant with hygiene and cups continue to be dishwashed and sanitised we can continue to choose REUSE NOT ONE USE with IdealCup.


The hospitality industry is a natural environment of heightened risk for the spread of any disease.  The reality is, there's more chance of transmission from handling cash and Eftpos cards than personal reusable cups.

The current concerns for some cafe owners is to avoid their staff handling a personal reusable cup that might carry Covid-19.

Our NZ Ministry of Health has specifically discussed personal reusable cups and has NOT banned their use.

Check out the information on the WHO website link below, which answers a massive number of questions, including how long virus's generally live on surfaces:

World Health Organisation’s Q&A about Covid-19

The New Zealand Ministry of Health has released Covid-19 guidelines for cleaning and as you can see, it outlines good, commonsense recommendations.



Cafe owners are already mandated to follow the protocols of the National Food Control Plan, which ensures customers won't get sick when they enjoy your hospitality.

All cafes have to comply with NZ Food Regulations when it comes to sit-in crockery and/or reusable cups and our IdealCups should continue to be managed in the same way - washed in a commercial dishwasher/steriliser.

In terms of handling reusable cups, we believe it's 'business as usual' and there is no immediate cause to change the systems cafes currently operate and you can continue to enjoy the use of your reusable cup at your fave cafe spot.



At some point, if Covid-19 takes hold and there is significant increased risk of transmission, and the hospitality industry is instructed to make operational changes in the way their handle reusable cups (or any of their other food and beverage vessels), we would then likely recommend cafes who are operating cup swap models, like our CupCycling ( to collect used reusable cups separately in a container or drop box away from the main serving counter; to limit risk of transmission.

We would offer cafes support and guidance around how to implement such a system, should it be required.

For now, keep calm and reuse!


We are committed to continued and transparent communication around Covid-19 and its impact on all of us.

We will continue to closely monitor the Ministry of Health and WHO updates and will in turn, provide our customers with any relevant information as it comes to hand.

If you have any questions whatsoever, please don't hesitate to CONTACT US.  We're here to support you.